Quality Policy 9001:2015 and Environmental Policy 14001:2015
Quality Policy 9001:2015 and Environmental Policy 14001:2015
In our organization, we understand that service quality is a customer right, and as such, it should be part of the personal style of those who are part of our organization.
Our service vocation, based on proximity, technical knowledge, quality, and respect for the environment, has driven us to adopt a Management System, certified according to ISO 9001:2015 and 14001:2015 standards for Quality and Environmental Management, respectively.
Our Quality Policy is based on the following premises:
➢ Understand, satisfy, and exceed the needs and expectations of our customers, as well as the legal and
regulatory requirements that apply in each case,
➢ Inform the customer, as far in advance as possible, of any incidents that may occur in the provision of the
service and thus minimize the impact that these may have,
➢ Seek a continuous improvement in the efficiency of our production and management processes that allows us to be
competitive due to our Quality – Price relationship,
➢ Involve our staff, with their contributions, in achieving Continuous Improvement, Our Policy
➢ Understand, satisfy and exceed the needs and expectations of our clients, as well as the legal and
regulatory requirements that apply in each case,
➢ Communicate to the client, as early as possible, any incidents that may occur in the provision of the
service and thus minimize the impact that these may have,
➢ Ensure continuous improvement of the efficiency of our production and management processes that allows us to be
competitive due to our Quality – Price relationship,
➢ Involve our staff, with their contributions, in achieving Continuous Improvement, Our Policy
➢ Understand, satisfy and exceed the needs and expectations of our clients, as well as the legal and
regulatory requirements that apply in each case,
➢ Communicate to the client, as early as possible, any incidents that may occur in the provision of the
service and thus minimize the impact that these may have,
➢ Ensure continuous improvement of the efficiency of our production and management processes that allows us to be
competitive due to our Quality – Price relationship,
➢ Involve our staff, with their contributions, in achieving Continuous Improvement, Our Policy
Environmental, it is based on the following basic principles:
➢ Objective: minimizing the environmental impact of all activities carried out by Castelomega, S.L.U. and
involvement in the management of sustainable sources.
➢ Ensure that environmental regulatory provisions are the starting point of a
sustainable activity throughout the entire supply chain.
➢ Identify points for improvement in environmental management and involve the organization and its suppliers in
Development, paying special attention to the following areas:
Air quality in processes and reduction of greenhouse gas emissions,
Quality of water used and reduction in its consumption,
Efficiency and minimization in the use of chemicals
Management of sustainable resources and reduction of waste,
Energy efficiency and preferential use of wind and solar renewable energies.
➢ Objective: minimizing the environmental impact of all activities conducted by Castelomega, S.L.U. and
engagement in the management of sustainable sources.
➢ Ensure that environmental regulatory provisions are the starting point for sustainable activity
throughout the entire supply chain.
➢ Identify points for improvement in environmental management and involve the organization and its suppliers in their
Development, paying special attention to the following areas:
Air quality in processes and reduction of greenhouse gas emissions,
Quality of water used and reduction in its consumption,
Efficiency and minimization in the use of chemical products
Management of sustainable resources and reduction of waste,
Energy efficiency and preferential use of wind and solar renewable energies.
➢ Objective: minimizing the environmental impact in all activities carried out by Castelomega, S.L.U. and
involvement in the management of sustainable sources.
➢ Ensure that environmental regulatory provisions are the starting point of a sustainable
activity throughout the entire supply chain.
➢ Identify areas for improvement in environmental management and engage the organization and its suppliers in their
Development, paying special attention to the following areas:
Air quality in processes and reduction of greenhouse gas emissions,
Water quality used and reduction in its consumption,
Efficiency and minimization in the use of chemicals
Management of sustainable resources and reduction of waste,
Energy efficiency and preferential use of renewable wind and solar energies.
As a consequence of this approach, our efforts are focused on different areas of action:
The constant improvement of the professional training of our staff through annual training plans for the enhancement of Quality and Environmental Management.
The constant improvement and technological innovation of our facilities to make them the most advanced in the sector.
The detection of improvement opportunities in our Management System, through periodic reviews, ensures its continuous adequacy and suitability to the demands of the market and the stakeholders.
(customers, shareholders, suppliers, and employees) both in ensuring quality and in environmental improvement to become increasingly competitive in a constantly evolving environment.
The constant improvement of the professional training of our staff through annual training plans aimed at enhancing the development of Quality Management and Environment.
The constant improvement and technological innovation of our facilities to make them the most advanced in the sector.
The detection of improvement opportunities in our Management System, through periodic reviews, ensures its ongoing adequacy and suitability to the demands of the market and stakeholders
(clients, shareholders, suppliers, and workers) in both quality assurance and environmental improvement to become increasingly competitive in a constantly evolving environment.
The constant improvement of the professional training of our staff through annual training plans aimed at enhancing the development of Quality and Environmental Management.
The constant improvement and technological innovation of our facilities to make them the most advanced in the sector.
The detection of improvement opportunities in our Management System, through periodic reviews, ensures its continuous adequacy and suitability to the demands of the market and stakeholders.
(customers, shareholders, suppliers, and employees) both in ensuring quality and in environmental improvement to become increasingly competitive in a constantly evolving environment.